FAQ

How long until my order is shipped?

We process and ship orders daily. Once you receive an email notification that your item has shipped, please allow up to a day for the tracking to update on the respective carrier site. If there are any delays with your shipping, we will notify you.

Please refer to our Shipping Policy for more information.

 

Where are you located?

We are located in North York, Ontario, Canada.

 

Can I do local pickup?

Yes, use the PICK UP option upon checkout. Make sure you unselect the Route Package Protection from your cart to enable the pick up option. If you are already logged into "Shop Pay", scroll to the bottom and click "Continue as Guest" and you should see the Pick Up option, then can log back into your account and proceed to checkout.

You will receive an email notification when your order is "Ready for Pickup". Please contact us and we will schedule a date and time to meet.

Pickups are done at Shoppers Drug Mart, 5998 Bathurst St, North York, M2R 1Z1

*Due to COVID-19, we require you wear a face covering during pick ups otherwise we will need to arrange a new date and time to meet.

 

When I choose pick-up as a delivery method, I get the error "Your order isn't available for pickup. Enter a shipping address."

Make sure you unselect the Route Package Protection from your cart to enable the pick up option. Pick up location will be the same as above, Shoppers Drug Mart, 5998 Bathurst St, North York, M2R 1Z1

 

Can I modify (add/remove) my order?

Contact us as soon as possible and we will try to accommodate your order request. We are shipping out orders daily and would need to pull your order before deliveries go out.

Email us at orders@minokeys.com for any order related inquiries.

 

Do you offer refunds/returns?

Due to the nature of our products, most of our items are FINAL SALE. Please refer to each product page to see if your items are eligible for returns. If there is a defect or problem with your item, please let us know and we will try to resolve the problem as soon as possible.

Please refer to our Refund Policy for more information.

 

Can I cancel my order?

Contact us immediately if you are looking to cancel your order. Please ensure to provide your name and order number to help speed up the process.